1. Who this policy covers
This policy applies to personal information processed by @Print when you contact us through our enquiry form, request a quote, place an order or ask for artwork and print support. It covers clients and prospective clients in Randfontein, Krugersdorp, Westonaria, Mogale City, Roodepoort and nearby areas who make use of our business card, flyer, poster, banner, sticker and layout services.
We process information in our role as an operator and responsible party for our print and client services. Where we handle information on behalf of a client, we do so only for the purpose of completing the requested work and in accordance with lawful instructions.
2. Information we collect for print work
We collect information that is necessary to respond to enquiries, prepare artwork, produce quotations, complete orders and manage after-sales support. This may include contact details, company names, billing details, delivery instructions, print specifications and the content supplied for design or production.
- Names and surname, company name and role
- Contact details and preferred method of communication
- Artwork files, logos, wording, images and layout instructions
- Invoice and payment records
- Delivery or collection details, where relevant
In some cases we may also receive information about your business preferences, print quantities, colour choices, paper stock and finishing requirements, especially where quick-turnaround digital printing is requested.
3. Why we use personal information
We use personal information only for lawful business purposes connected to our services. This includes responding to enquiries, preparing proofs, making design updates, producing printed items and managing orders from start to finish. We may also use information to maintain proper records and to deal with customer queries.
- To provide quotations and confirm job specifications
- To prepare and revise print-ready artwork
- To manufacture, finish and deliver printed materials
- To send order updates and approval requests
- To keep financial and production records for lawful business administration
We do not use personal information for unrelated purposes without a lawful basis. Where consent is required, we will request it in a clear and practical way.
4. Sharing information with production partners
We may share information with carefully selected service providers who help us fulfil an order, such as delivery partners, external finishing suppliers or software support providers used for record keeping and production administration. We only share what is necessary and require reasonable safeguards for confidentiality and security.
We do not sell personal information. If information must be shared outside South Africa, or stored on systems located outside the country, we will take steps to ensure that the transfer is lawful and that the information receives a proper level of protection.
5. Security, retention and access
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse or alteration. This includes limiting access to staff who need it for their work, keeping records secure and using protected systems for admin and production where appropriate.
We retain personal information only for as long as it is needed for the purpose for which it was collected, or for longer if required by law, tax rules or business recordkeeping obligations. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it securely.
- Access to records is limited to authorised personnel
- We review files and delete outdated records where lawful
- Printed material is handled with care during proofing and production
6. Your POPIA rights and how to raise a concern
You have rights under POPIA, including the right to ask whether we hold personal information about you, to request correction or deletion where appropriate, and to object to certain forms of processing in lawful circumstances. You may also withdraw consent where consent was the basis for processing, subject to legal or contractual limits.
If you believe any personal information has been handled incorrectly, you may raise a concern through our contact process on the website. We will consider requests in line with POPIA and respond within a reasonable time. Where a request cannot be actioned, we will explain the reason and, if relevant, the lawful basis for retaining the information.
By using our enquiry form or placing an order with @Print, you acknowledge this policy and consent to the processing of personal information as described here, where lawful and applicable.